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National Innovation Service

Program Analyst

– New York, New York
Employment Type Full-Time
Minimum Experience Mid-level
Compensation $80,000 - $100,000

Program Analyst

The National Innovation Service (NIS)



The National Innovation Service (NIS) is a team of dedicated individuals that works to design equitable public institutions in partnership with impacted communities to drive systems transformation. We do this by creating collaborative coalitions between communities, public sector partners, and other relevant stakeholders focused on making change with those most impacted at the center of decision-making processes. Our work is to build new public sector institutions that produce equitable outcomes.

Our team draws on a variety of disciplines and experiences to deliver this work, privileging direct experience of the problems we address and merging practices from service design, policy analysis, systems thinking, community organizing, and change management. We develop strategies and roadmaps for transformation and also remain committed partners throughout implementation. As we establish and test pathways forward with our partners, we are working to advance equity-based policy and legislation at the local, state, and national levels, as well as the development of new products and services.  

For a sense of our work you can check out our first partnership was with King County and the City of Seattle in Fall 2018. For more details, click here. We’re seeking leaders with an all-hands-on-deck mentality to build our team from the ground up. 


We strive to attract and develop individuals who reflect a broad spectrum of diversity, including (but by no means limited to) racial, ethnic, gender identity, and socioeconomic dimensions. We believe that inclusion of diverse perspectives is essential to achieving long-term, systemic change. We explicitly seek applications from those who self-identify as coming from historically marginalized communities to enrich and elevate our equity-centered approach to problem-solving.



The Program Analyst will assist the NIS team in our systems transformation efforts by adding vital data analytics capacity to our team. The Program Analyst will help collect and analyze data from  quantitative and qualitative sources to identify clear pathways forward for system leaders who are looking to make change in the world. 

We encourage you to apply if you believe your skills and experience align with the role described below, as there are many different backgrounds, industries, and lived experiences—including, but not limited to, experiences of economic insecurity, housing instability and homelessness, and mental health challenges—that give rise to ideal candidates.  


As a Program Analyst , you will be accountable for…

Supporting Community-Based Research and Analysis

  • Assist in the development of data collection protocols, including surveys, semi-structured interviews, ethnographic protocols, etc. 

  • Collecting quantitative and qualitative data to perform program and operations analysis 

  • Providing data management and analysis for studies and maintaining records for assigned projects

  • Use qualitative and quantitative methods to analyze collected data

  • Drafting memos and recommendations to identify programmatic needs and recommend pathways forward for senior NIS staff and external partners

  • Participate in strategic planning sessions with external partners focused on program and system development

  • Assist with program assessments ensuring programmatic goals are well documented

  • Perform data validation and quality control checks to ensure adherence to research or study protocols


  • Participating in proposal development as requested.  



Strong candidates may...

  • Come from a public policy and/or social science background.

  • Have experience managing stakeholder relationships and working directly with people experiencing homelessness, economic insecurity, or severe mental health conditions.

  • Have significant experience in community- based research, using mixed-methods, and/or study design and execution. 

  • Have experience in qualitative and quantitative research, data analysis, and implementing changes in complex and dynamic situations.

  • Have experience with: 

  • Data analysis software (Dedoose, Nvivo, SPSS, SAS, Tableau, MatLab, etc.)

  • Budgeting software (Scoro, Float, QuickBooks, NetSuite)

  • Project management software (Trello, Asana, ProWorkFlow, Monday)

  • Microsoft Office Suite (especially Excel, Word, and PowerPoint)



We're looking for someone who…

  • Project management: Has direct experience managing projects from start to finish. They understand all the moving parts of a project and how they connect and affect one another. Is able to quickly and easily advise senior leadership on what impact changes may have.

  • Strategy implementation:  Knows how to properly implement new strategies. As a part of this skill, they also have experience implementing change management strategies to help employees adjust to new processes

  • Writing and Documentation: Is an extremely skilled technical writer. Knows how to create comprehensive documentation and reports in a clear and presentable form with minimal supervision and few edits.

  • Communication: A highly skilled communicator. Can read between the lines to fully understand what community and agency partners are saying and advise senior leadership accordingly. 

  • Equity: Is deeply fluent in equity and racial justice concepts and language, understands their own privilege and power, and is able to bring equity impact analysis to life in the context of their tasks.

  • Flexibility: Approaches work with a spirit of “yes” and pushes through obstacles and ambiguity, adapting quickly to changing situations while effectively juggling shifting priorities that are characteristic of early-stage startups.

  • 100% Follow-through: Cares deeply about getting results, stays on top of all specific tasks/follow-up items, and consistently meets deadlines.



This role requires the willingness and ability to travel up to 30-50%, dependent on project work, to conduct meetings with leaders in the space, represent NIS, and lead project teams as needed. 

Salary for this position is competitive. Additionally, we offer a comprehensive benefits package including but not limited to medical, dental, vision, and generous Paid Time Off.

We look forward to having our Program Analyst join us as soon as possible. The NIS team operates across the country with staff who live in a number of states, although the majority of our team is based in the New York City area. All U.S. based candidates will be considered, regardless of where they live. International candidates are also welcome to apply, although at this time the NIS team cannot offer relocation support.



The National Innovation Service is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee based on the basis of race, creed, religion, color, national origin, age, alienage or citizenship status, ancestry, nationality, national origin, marital or domestic partnership or civil union status, familial status, sex, pregnancy, gender identity, or any other characteristic protected by federal, state or local law. In addition, The National Innovation Service will provide reasonable accommodations for qualified individuals with disabilities.


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  • Location
    New York, New York
  • Employment Type
  • Minimum Experience
  • Compensation
    $80,000 - $100,000
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